FAQs
Yes, you can pay-back your loan amount or interest due at any IIFL-Gold Loan branches. Also, you can make interest payment at www.iifl.com. However, to redeem your gold ornaments/jewellery, you will have to visit the branch from where the loan was taken. For any further queries or to locate your nearest branch,
1. In the event, customer fails to settle the loan account or repay interest/installments/Principal Amount/any other amount, charges ("the total Outstanding"), post the completion of Loan tenure or otherwise. IIFL shall issue the notice at customer address given in this Application by giving 10 days time from the issue of the notice to customer for repayment of the total Outstanding. In the event, customer fails to repay the total Outstanding even after giving 10 days notice for repayment, customer Pledged Gold Articles may be sold by IIFL in a Public Auction as per IIFL policy. The Auction will be announced to the Public by way of the issue of the Advertisement in atleast two newspapers of which at least one newspaper shall be of a vernacular language and another shall be a national daily newspaper. If any of the Pledged Articles are sold at a price lower than the amount due from customer, customer shall pay the deficit amount to IIFL. In case default in repaying the deficit amount by the customer, IIFL has all the right to initiate legal action against the customer and take possession of all the movables and immovables property belonging to customer. If the Pledged Articles are sold at a higher price than the amounts due from the surplus amount if any, may be refunded to customer after adjusting all the other amounts payable by customer to IIFL. If losses are incurred on sale, the same shall be reimbursed by customer to IIFL and in the event customer is unable to make good such losses, IIFL may institute legal proceedings to recover the losses from customers assets/property. IIFL shall not be responsible for any loss or costs incurred for selling the same if caused by such sales of Pledged Articles.
2. IIFL reserves the right to sell any of the Pledged Articles by auction at any point of time, even before the expiry of 12 months, if IIFL is convinced that the market price or the maximum realizable value by sale of the Pledged Articles, is likely to come down below or equal to the total amount payable by customer, by way of principal, amount of the Loan interest and other amounts payable in respect of the Loan , after serving a notice of 10 days to customer at his address given in this Application.