Customer Support

Our award-winning customer service team is devoted to addressing the queries and concerns of the clients at the earliest in an efficient way. Our dedicated team - recipient of the “Best Customer Centric Company of the Year – Financial Sector” by “World Quality Congress” in July 2017, and the “Best Customer Experience Company” at BBC Knowledge presents Customer – constantly strives to serve the clients satisfactorily.

Channels of Servicing

  • IVR

    To ease customer interaction we have used Interactive voice response (IVR) technology. Client can call always call at +91 22 4007 1000.

    IVR
  • IVR Voice Message

    IVR Voice Message feature and informing queue number and expected wait time-It is implemented for calls received from registered numbers during working hours. The clients in queue can either hold the line or record their concern, which creates a Case in CRM Software. The voice message is heard by us and responded appropriately. This is in addition to the already Live feature wherein client leaves the voice message after office hours.

    IVR Voice Message
  • Voice Message

    24x7 Service through Voice message service made available after office hours. Client can leave the message post office hours, which are taken up next day on priority and resolved after listening to the message.

    Voice Message
  • Raising concern through e-mail

    You write to us at cs@indiainfoline.com for any concern or information or can also write to customergrievances@indiainfoline.com for any complaint. They are captured in CRM (customer relationship management) software and we revert at the earliest with complete resolution and satisfaction to client.

    Raising concern through e-mail
  • Raising Concern through trading terminal

    Client can also write to us through trading terminal for any query or complaint.

    Raising Concern through trading terminal
  • Sending concerns via ‘WhatsApp’

    Simple feature given to clients to send their queries by texting. It makes very easy for the customer to approach us. Client can simply ”WhatsApp” their query to 9289903000 from their registered mobile number & IIFL will revert to them at the earliest on e-mail id registered with us.

    Sending concerns via WhatsApp
  • Mobile App- IIFL Markets

    Mobile App- IIFL Markets is an indispensable companion to every investor. With this app, Client can trade through their Smartphone. IIFL Markets is packed with in-depth analysis, expert research reports, stock tips, market watch and many more feature. With this we have become the highest rated App in brokerage industry. Currently, the App boasts of over 1 million downloads. Client can give his concern through “Feedback” option.

    Mobile App- IIFL Markets
  • Self Service option to clients ‘Missed Call’

    Clients get Easy Access & an Instant Response for their Key Requirements like Trading Password, DP Bill Statement, Ledger Statement, Fund payout, Available Margin, Ledger Balance etc.

    Rm Details9289903030
    Trading Password9015457860
    Contract Note9015457861
    Ledger Statement9015457862
    DP Bill Statement9015457863
    DP Transaction Statement9015457864
    DP Holding Statement9015457865
    Fund Payout9015457866
    Ledger Balance9015457867
    Available Margin9015457868

Latest Feats

Bagged the Finnoviti award for Innovation, “Suraksha - Proactive Fraud Detection Model” in the event Finnoviti-2017 conducted by Banking Frontiers.
Participated & won the award conducted by Stars of the Industry group” in the category of “Best Customer Service in Financial sector” in Feb’ 2016.

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